*Bike and e-bike orders typically ship in 1 week*
Canceling or Changing Your Order:
Once an order has shipped, it can no longer be changed or canceled. Please contact us as soon as possible if you need to make adjustments.
All canceled orders are subject to a 3.5% merchant payment processing fee.
If your order has not yet shipped and you wish to change it, we’ll cancel your current order (the 3.5% fee does not apply here) and provide you with store credit to place a new order with the correct items.
International Orders:
International shipping can be expensive, so be prepared for a higher shipping charge. Check our dealers page to see if there’s a Jones dealer near you. Prices might vary by country, but after taxes and duties, they usually end up being similar to our online prices. If your order includes oversized and smaller items, the shipping cost at checkout might seem off. If that happens, please contact us, and we’ll sort it out. Sometimes, the shipping calculator might not be accurate for some countries. If that’s the case, we’ll reach out to arrange payment for any additional cost.
Taxes and Duties:
Import duties, taxes, and brokerage fees are not included in the shipping cost. These charges are the buyer’s responsibility as we are only charging the transportation fee for your order. Our tax calculator only applies to U.S. customers, and we don’t collect any international taxes or duties.
Returns:
We get that sometimes things don’t work out. You can return new, unused, and uninstalled items within 30 days, as long as they’re in their original packaging with tags attached.
All returns are subject to a 15% restocking fee.
Shipping charges are not refundable.
The customer is responsible for return shipping.
If you’ve already installed or used a part, or if it’s not in its original condition, we can’t take it back. For example, if you install a handlebar and then realize it’s not the right fit, we won’t be able to accept the return.
To start a return, just email us at jonesbikes@jonesbikes.com to get a Return Authorization number and further instructions. You must have a return authorization number to make a return.
Our return policy applies to H-Bars and parts only.
Specials, Frames, Forks, and complete Bicycles cannot be returned/refunded.
Shipping Info:
We ship orders on Mondays through Thursdays. If you place an order after 8 AM PT on those days, it’ll be processed on the next shipping day. Keep in mind that even though we process the order, the carrier might pick it up a bit later.
Oversized Items:
Shipping for bigger items like framesets, wheels, and complete bikes can get pricey. FedEx or UPS is usually the way to go. If your order includes oversized and smaller items, the shipping cost at checkout might seem off. If that happens, please contact us, and we’ll sort it out.
Free Shipping in the U.S.:
We offer free shipping for orders over $195 in the contiguous U.S. Please note that oversized items, including but not limited to bikes, framesets, forks, wheels, rims, and tires, aren’t eligible for free shipping.
Blemished or Defective Items:
If you get a blemished item, let us know within 14 days. We do our best to make sure everything is perfect before it leaves our hands, but if something’s off, we’ll work to make it right.
One last thing:
Giving you the best service and the best riding bike is our priority. We want to ensure you are confident and excited about your order. If you have any questions or concerns please contact us. We are here to help.